Get your questions answered

Everything you need to know about the product, data security, tech and more.

Features and functionality

General questions about Custellence platform, what you can do and how to do it.

What kind of journey maps can I create in Custellence?

Any kind! Whether it is a user map, empathy map, experience map, employee map or service blueprint you want to create, you have the necessary structure paired with a lot of freedom in Custellence to make a all kinds of maps.

What can I upload in Custellence?

Can I add my own Icons?

Can I connect Custellence to other digital, productivity or process- tools?

Can I create maps from templates?

Does Custellence have an image or Icon library?

In what formats can I export my maps?

Teamwork and sharing

A collection of the most common questions around collaboration, sharing and permissions.

How do I share and collaborate with my team-members on my maps?

You can invite others to collaborate with you in the map or invite viewers to have access but not editing rights.

Can I share my map with others on the Free plan?

If I change my email address, can i access shared maps?

What different permissions can I set on a map?

If I share an URL link, will Google “see” it?

Can I set different access rights on my team members?

Safety and confidentiality

Security and privacy is an important and complex subject. Here are some frequently asked questions around the topic, visit our Trust Center for more in-dept information.

Is my content confidential?

Yes - Your content is confidential. As our terms and conditions states, we do not access your content as long as you do not explicitly give us permission to do so, for example to provide you with support or other form of guidance. All Custellence personnel have signed confidentiality agreements upon employment.

How do I know that everything is saved?

Who owns the content I add to Custellence?

Is my data secure?

Price & Payment

We answer your questions around price, offerings, partnership, payment and more.

Will you store my credit card information?

We do not see or process your credit card information. All payment details are handled by our payment provider (Stripe) to maximize security. Stripe is certified to PCI Service Provider Level 1, the highest grade of payment processing security.

Can I change my plan?

Are there any hidden costs?

Do you offer partner deals?

I don't want to pay by credit card, is there other options?

Do you have educational pricing?

I am paying by card but need an invoice for accounting, where do find that?

My business has specific needs and requirements, can you tailor a solution for me?

Technical stuff

Find out what requirements there are for working with Custellence as well as some technical questions your IT department will love.

Can I use Custellence in any Internet browser?

Theoretically yes, but we strongly recommend you to use Chrome, Firefox or Edge. The Custellence experience is not that great on Safari and Internet Explorer.

Do I need to download anything to work with Custellence?

Can I run Custellence on my own servers?

Does Custellence work offline?

Does Custellence work on phones and tablets?

Do you have a technical specification that we can send to our IT department?

Your customers are your business

Custellence help you ensure that both succeed.

Get your questions answered

Features and functionality

Teamwork and sharing

Safety and confidentiality

Price & Payment

Technical stuff

Your customers are your business

Learn more

Product

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