Present a compellingcustomer case and gain buy-in from leaders and stakeholders

Feel confident when presenting. Maps in Custellence will catch the interest of your audience – so you can convey the customer story effectively to your teams and leaders.

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Trusted by 2.000+ CX experts around the world

Catch the interest of your stakeholders

Inspire empathy through visually appealing customer journey maps, without the need of a graphic designer. Customize your maps and color-code your content as you like. Upload your own images or use the existing ones and add icons to your cards and lanes to enhance your map.

Present your customer story with confidence

Enriching your maps with rich data makes a convincing customer case and having it all in one place you can feel confident when presenting the map to leaders and stakeholders. Use sub-lanes to add as much data as you need, hide or show them depending on presentation type.

Adapt your maps to your audience

High-level customer journeys or more detailed, you can create maps on several levels of detail. For instance make a high-level journey map for management team. Then create a more detailed map in the areas you need to understand more in detail.

Easy navigation with zoom & freeze lanes

Navigating to different parts of a journey map, even a large one, is easily done. Zoom in and out of the map by pinching your touchpad or using the zoom- buttons . The freeze feature is very handy when working on the lower part of a map.

Manage your map ecosystem

The maps in Custellence can all be connected to each other in a journey map ecosystem. E.g. connect a high-level map to a detailed one. This lets you keep track on how they relate to one another and you’ll also avoid ending up with too large and messy maps.

Most popular questions

These are some of our most frequently asked questions. If you have any additional questions check out our FAQ-page or Help Center. Can’t find what your looking for? Please don’t hesitate to contact us.

How do i get buy in to get started with a customer journey map software?

Our maps are visually appealing which is an important factor when presenting. You can zoom in and out to showcase important details and areas with the biggest impact.

Read our article - Unlock CX ROI: 5 easy wins, that can be useful to get buy in.

Whats the best way to present my journeys to an audience?

How do i keep track on which maps to present if i present several journeys?

Your customers are your business

Custellence help you ensure that both succeed.