Customer journey essentials course with Malin Mangili
This one-day intensive course with Malin Mangili is designed to get you up and running quickly. Whether you are new to customer journey mapping or need to freshen up your skills, this course offers both practical know-how of customer experience management, as well as giving you the tools for growing a customer-centric organisation.
Sign-up for the course with Malin Mangili
Fill up the form and we will register you for the Customer Journey Essentials online course at the date of your choise.
How much does it cost?
€695 ex VAT / person
What dates is it?
- November 25, 2024
- January 13, 2025
About Malin Mangili
Malin Mangili is our expert customer-centricity and journey specialist. With a rich background as a seasoned lecturer and trainer in various industries, Malin brings a depth of practical experience to our Customer Journey Essential Course. Her guidance ensures you'll gain invaluable skills to elevate your customer experience strategies.
What you'll learn
- How does a customer-focused organization operate?
- What is the role of the customer journey and customer journey mapping and how does it bring value to your organization?
- Putting the customer journey into action: Getting ready, Creating customer journey maps, Work process and Deliverables.
- Managing insights: How can we effectively use and manage our customer insights?
- How do we set up and use "strategic customer journeys”.
- Setting up a customer-centric change plan, step by step.
“The course with Malin Mangili was incredibly relevant and immediately applicable. It provided just the right level of content, catering to both beginners and those with more experience. It struck a perfect balance between theory and practical application, with the inclusion of the tool Custellence enhancing the learning experience”.
What you'll get
- Get expert insights and advice you can apply immediately to your daily work.
- Get answers to the most common challenges you face as a CX change agent.
- Be able to benchmark your organization's CX maturity and progress against best practices, and find out what your next steps. toward success might look like.
- Save time and frustration by learning how to collaborate more effectively with your organization on customer-centric initiatives.
After the course with Malin Mangili, you will be able to lead and moderate the work of developing customer journeys. You will also have a greater understanding of CX management practice and how to use customer journeys to create customer centric change.
"It was a very good agenda, striking a perfect balance between theory and hands-on application".
Your customers are your business
Custellence help you ensure that both succeed.