The CX and customer journey mapping blog
Explore our customer journey mapping blog for actionable how-to articles, in-depth customer experience insights, and the latest company updates.
Introducing CX Minutes – Quick, Actionable Ways to Improve Customer Experience
At Custellence, we believe that great customer experience (CX) is built on continuous learning and shared insights. That’s why we’re thrilled to...
Custellence is now available on Salesforce AppExchange
We’re excited to share some big news—Custellence is now available on Salesforce AppExchange! As part of this new listing, Salesforce’s users can...
Redefining customer experience at CDON: Insights from CCO Kattis Åström
CDON, one of the Nordic region's leading e-commerce marketplaces, has transformed its approach to customer experience (CX) under the leadership of Chief...
The persona is dead: Rethinking the e-commerce persona to understand customers better
In e-commerce, the customer persona has always been essential to effective strategy. Yet, according to Kattis Åström, Chief Commercial Officer (CCO) at CDON, the...
5 Proven customer experience strategies to boost your business growth
In today's competitive marketplace, delivering an exceptional customer experience is crucial for sustainable business growth. Whether you're a business leader, customer experience...
Ensuring data security: Custellence SOC2 type II certification
We are thrilled to announce a significant milestone. It marks a new chapter in our journey towards data security and client trust....
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