How OKQ8 Leveraged the Customer Journey to identify business critical customer insights
OKQ8 is one of Sweden’s largest fuel companies. They have a bold ambition to contribute to influencing our society’s transition towards a...
Customer Journey Case Studies and Success Stories
Discover how businesses across industries have leveraged Custellence to transform their customer experiences. These customer journey case studies highlight real-world strategies and solutions that have delivered lasting results.
How E.ON uses Customer Journeys to drive change
How does a company in the energy sector create a customer-centric organization and design great customer experiences using the Customer Journey? We...
Banking in Customer Experience: A proven organizational transformation at ICA Banken
Customer experience is growing in popularity, although processes still can move slowly in the organizations. Sabrina Sidmalm has worked successfully with CX...
The importance of Customer Journey mapping at SINGA Factory Switzerland
A Customer Journey Map does not only help settled companies to improve their existing services or products. It is also very helpful...
Customer Journey in the Construction Industry – How to get business benefits by solving customer needs
Many industries face challenges when it comes to differentiation. It is no difference in the construction industry, a sector where the companies...
How a Fora, within the field of pension and insurance uses the Customer Journey to digitalize
Many organizations have the ambition to improve their customer experience while at the same time facing challenges in their digital transformation. The...
