Ensuring data security: Custellence achieves SOC2 type II certification
We are thrilled to announce a significant milestone that marks a new chapter in our journey towards data security and client trust:...
The CX and Customer Journey Mapping Blog
Explore our customer journey mapping blog for actionable how-to articles, in-depth customer experience insights, and the latest company updates.
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Silo-smashing saves money for customer-centric organizations
Customer Experience Management (CXM) emphasizes that everything an organization does contributes to the customer experience. This includes the messages used across various...
Unlock CX ROI: 5 easy wins
Customer Experience Management (CXM) emphasizes that everything an organization does contributes to the customer experience. This includes the messages used across various...
Six financial metrics in CX
Organizations often settle for NPS as a comprehensive assessment of customer satisfaction, but CX work is more complex. Linking CX efforts to...
How to Use the Journey Map
The value and potential of your journey maps depends on how you use them. Custellence lets you design great-looking professional customer maps...
How to Create a Journey Map
Learn all about how to create a professional and useful journey map. Read all about the structure of journey maps, the elements...
