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Transform your customer experience with our leading CX experts

Our CX experts empower you to create seamless, customer-centered experiences that drive growth. With proven strategies and hands-on guidance, we help you build lasting customer relationships and achieve impactful results.

80.000+ Happy users

Trusted by 2.000+ CX leaders around the world

Drive business growth with strategies by CX experts

Connect customer experience initiatives directly to your business goals. This approach creates a strategy that drives both profitability and growth. With measurable insights and clear action plans, we help you see tangible results through a focused, customer-centered approach.

A team sitting around a table going through learnings received from the cx experts.

Align your teams around unified CX goals

Our CX experts specialize in breaking down silos and uniting teams to work together toward shared CX goals. By fostering alignment across departments, we not only streamline internal processes but also create a more seamless and satisfying experience for your customers.

A team with individuals from different department has come together to collaborate. They are sitting around a workspace and smiling and laughing.

Build a customer-centered strategy

Establishing a comprehensive strategy is key to making every customer interaction meaningful. With guidance from our CX experts, your organization can adopt a complete, customer-first approach that adds value at every touchpoint. This approach not only strengthens customer relationships but also fosters loyalty and long-term growth.

Close CX gaps effectively

Many companies struggle with gaps between their intended and actual customer experience. By identifying these discrepancies, analyzing root causes, and implementing solutions, we create a consistent, satisfying journey that strengthens loyalty and engagement.

Our CX experts empower teams

Through hands-on workshops and tailored training sessions, we empower your team with essential customer-centered skills. With guidance from our CX experts, we provide leadership coaching and practical tools to foster a culture that prioritizes customer experience in every decision, driving lasting transformation and impact.

Custellence's CX experts

With over 20 years of experience, our CX experts specialize in transforming organizations into customer-centered, results-driven teams. They guide businesses in creating cohesive CX strategies, aligning departments, and bridging experience gaps. From strategy development to hands-on workshops, Custellence’s CX experts help build customer-focused cultures that drive growth and loyalty, ensuring every interaction adds real value.

Helén Rigamonti, one of our cx experts.
CX Discovery
Workshop

Helén Rigamonti

Helen Rigamonti is an author and strategic consultant with over 25 years of experience in customer-focused transformation across B2B, B2C, and public sectors. She specializes in aligning teams around a customer-first mindset and simplifying CX concepts into practical processes. Helén’s expertise includes CX advisory, workshops, and training to help organizations deliver exceptional customer experiences.
  • Adopting a holistic view of CX ensuring that interactions adds value and strengthens relationships.
  • Aligning teams to build a cohesive, customer-driven culture and break down silos.
  • Developing a clear CX strategy that aligns with business goals and drives measurable growth.
  • Pinpointing and closing gaps in the customer experience journey.
Ulrika Ewerman​, one of our cx experts.
CX Discovery

Ulrika Ewerman

Ulrika Ewerman,  an expert in CX, customer-driven business development, and customer-oriented organizational development on an international level. With over 20 years of experience in CX, she has worked on international projects for global giants and family businesses in various industries, including Medtech, fintech, hospitality, mobility, and more.
  • Customer-centric development: connecting customer experience to business value.
  • Change coaching for teams and leadership groups: move beyond processes to actionable results.
  • Map and structure CX breakdowns: supporting organizations to identify challenges and solutions.
  • Leading large proof-of-concept (PoC) projects to enable change through "learning by doing."
  • Keynotes and inspirational talks, key workshops for 2–200 people.
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Malin Mangili

Malin Mangili is a senior consultant with 20 years of experience in customer centricity. She helps organizations adopt new methods to improve customer value, offering expertise in strategy and transformation. Malin works with companies and government agencies to achieve more efficient, customer-focused operations across various industries.

  • Guiding organizations through customer-centric transformations, using new methods.
  • Deep knowledge of building customer-focused organizations, processes, methods, and strategies.
  • Supporting organizations in achieving more efficient, customer-centered operations.

Design customer experiences for lifelong relationships

Your customers are at the heart of your business, and understanding their journey is essential to creating value and building loyalty.

With Custellence and our CX experts, you’ll gain the insights, tools, and guidance needed to deliver seamless, customer-centered experiences. We help you go beyond surface-level interactions to foster trust and drive lasting impact through every customer touchpoint.

Guided by industry experts
Seamless team alignment
Data-driven insighs
Customized CX solutions
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Your customers are your business

Custellence help you ensure that both succeed.

 

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We help organizations unlock their CX potential to design exceptional customer experiences that deliver real results.

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