The past few weeks we has undergone a major overhaul and on Monday the 11th of December we are happy to launch several Custellence updates.
New Editor
A totally redesigned and more intuitive editor. Easier to work with and visually more distinct when presenting new Custellence updates.
Archive
The trash bin is now converted to an archive, easy to find under the archive menu. Good to know is that the archive is a part of the map and not personal.
Undo Archiving
When you archive items you will immediately be able to undo your action if you change your mind. This is part of the recent Custellence updates.
Custellence updates – Look and feel
Improved Map
The map is now even more flexible and supports a wider range of situations.
Icons
More than 100 new icons have been added. Specially designed and chosen to meet your needs as Customer Experience Professionals, e.g. new faces expressing emotions. These icons are part of the latest Custellence updates.
New Sub-lanes
Sub-lanes can now be created directly in the map, keeping the possibility to create them in the card.
Mix Sub-lane Content
Mixed Sub-lanes content – optimizing the space and make more compact maps. As part of the Custellence updates, this feature will enhance user experience.
If you have the opportunity, do a service safari, or observe customers in real life. Some activities happens without us really noticing them.
Talk to customers both in recent and more past contact with your service. The experience can feel differently depending on time past.
Colours
The lane colours are now separated from the categories. It’s also possible to choose colours on specific cards and bullets in a curve. This is great for highlighting a card and dots in a curve lane with the latest Custellence updates.
Custellence updates on collaboration and integration
URL links to cards and lanes
Link to lane and card editors is a new feature. Working with links are super powerful when collaborating and creating a customer experience ecosystem by integrating with e.g. process-, marketing automation- or CRM tools. This is part of Custellence updates.
Easier sharing
Easier to send invites, share a map and manage authorities.
All in all Custellence has become even more versatile while staying true to its original purpose – Being the best tool for the customer experience professional.
Keep on creating brilliant customer experiences!
To read more of our blogs and news follow this link.
For a deeper understanding of the transition from touchpoints to comprehensive customer journeys, explore this article by McKinsey & Company.
By Daniel Ewerman
