How to Use the Journey Map
The value and potential of your journey maps depends on how you use them. Custellence lets you design great-looking professional customer maps...
Resources and how-to guides
Learn more about customer experience and how to create customer journey maps in the best way.
Menu
How to Create a Journey Map
Learn all about how to create a professional and useful journey map. Read all about the structure of journey maps, the elements...
Before You Start Journey Mapping
To get the most out of your efforts, take the time and start with some basic planning and set-up. As with most...
How to map Customer Journeys – a Step-by-Step Guide
Customer journey mapping can be done in a variety of ways and for many different purposes. Custellence has the flexibility and structure...
How to create themes and storylines in your customer journey map
Journey maps are powerful for communicating the customer experience to your internal stakeholders. But to get management and people from different departments...
Which Customer Journeys to start with?
With so many journeys waiting to be mapped, it can be tough to know which customer journey is the most important one...
