CX Minutes
CX Minutes is your go-to series for quick, value-packed episodes designed to inspire and elevate your customer experience work. Meet top CX and business professionals, delivering actionable insights, practical know-how, and personal stories.
Unf*cking the Future of Customer Experience with Zack Hamilton, parcelLab
Future trends in customer experience What does the future of customer experience really look like? In this episode of CX Minutes, we...
How Curiosity Builds a Customer-Centric Culture — With Sara Ek from Adlibris
Turning curiosity into action: How culture shapes CX Curiosity in customer experience isn't just a nice-to-have — it's a practical foundation for...
How to Ignite a Strong Customer-Centric Culture by Empowering Your Team – Insights from Nate Brown
Why employee empowerment is essential for a customer-centric culture In Episode 5 of CX Minutes, host Sabina Persson welcomes Nate Brown— Co-Founder...
Beyond Automation: How AI and Data Are Transforming Customer Experience
The role of AI and data in shaping the future of CX Customer experience (CX) is evolving rapidly, with AI and data...
AI is Changing Customer Experience – Joanna Carr on What Businesses Must Do Next
How AI is changing customer experience and what it means for businesses AI is redefining how businesses engage with their customers, making...
Why Aligning Sales and Marketing Teams is The Key to Sustainable Growth – Philip Kerr
Why sales and marketing alignment matters for business growth The way businesses engage with customers is shifting fast. Aligning sales and marketing...
How Employee Experience Drives CX Success: Insights from Gül Heper-Jämterud
Welcome to the first episode of the Custellence Vidcast–CX Minutes In this episode, we are honoured to feature Gül Heper-Jämterud, from Oculos....
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