At Custellence, we believe that great customer experience (CX) is built on continuous learning and shared insights. That’s why we’re thrilled to introduce CX Minutes—a new interview series designed to deliver quick, actionable ways to improve customer experience in just a few minutes.
What is CX Minutes?
CX Minutes is a video interview series where Sabina, our Chief Experience Officer, sits down with professionals from various industries, roles, and backgrounds to discuss customer experience, trends, challenges, and the future of CX. Each episode features six thought-provoking questions, keeping the conversations dynamic, insightful, and valuable for anyone seeking customer experience insights to improve their strategies.
Why Tune In to CX Minutes to Improve Customer Experience?
“Customer experience is something that affects every part of a business, and learning from different perspectives is key. With CX Minutes, we want to make it easy to gain valuable insights in a short amount of time.” – Tove Lundell, Growth Marketing Manager at Custellence
If you’re looking for quick, actionable ways to improve customer experience, CX Minutes is the perfect resource. Our series provides high-value takeaways that can help you improve how your organization interacts with customers. Each episode delivers expert knowledge in a short, engaging format. Making it easy to stay informed and inspired about the latest in CX. Whether you work in marketing, product development, customer support, or leadership, the way customers interact with your organization shapes its success. CX Minutes delivers bite-sized, high-value strategies to help businesses enhance their customer experience.
Our First Guests & Topics
We’re kicking off the series with an exciting lineup of professionals from different industries and roles, bringing diverse perspectives on customer experience. Each guest will share their unique experiences, challenges, and practical advice on how to improve customer experience in their field.
We’ve structured the series around five core themes, ensuring a variety of discussions:
- The Future of CX: Predictions and trends shaping customer experience.
- Foundational Insights: What CX means to different roles and industries.
- Challenges & Lessons: Real-world obstacles and solutions in customer experience.
- Innovation & Strategy: How businesses evolve their CX approach.
- Customer-Centric Culture: The role of employees and leadership in CX success.
When & Where to Watch
We’ll be launching one episode every second Thursday at lunchtime. You can find the CX Minutes series on our YouTube and on our site—don’t forget to subscribe so you never miss an episode!
Be a Guest and Share How You Improve Customer Experience on CX Minutes!
Are you passionate about sharing how to improve customer experience? Are you driving impactful CX initiatives in your organization? We’d love to hear from you! Reach out to us to be a part of the conversation.
We can’t wait to share CX Minutes with you—because in six minutes, you can learn valuable ways to improve customer experience and shape better customer interactions. Stay tuned for the first episode!
Check out other Custellence news here.
By Tove Lundell
